This is not to suggest that senior management does not value employee development, rather they realize that training is essential to achieving customer satisfaction and in turn achieve higher profits.
To achieve both objectives, my recommendation to my clients has been to seek alternative training formats other than classroom style training sessions. Here are just a few samples of ways to conduct training on-the-job:
- Peer coaching:
- Conference calls
- Net meetings
- Intranet learning aids
- Printed reminders
While the above training methods work in some situations, there is also value in pulling employees out of the situation and getting them to see the bigger picture. Balance is the key. Companies must strike a balance and ensure that both styles are being implemented to be effective.